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Call center operations : profiting from teleservices
![Call center operations : profiting from teleservices / [by] Charles E. Day](/Sponge/Images/bookDefaults/MMbookdefaultsmall.png)
Call center operations : profiting from teleservices
상세정보
- 자료유형
-
단행본
- ISBN
- 0070164304
- KDC
- 326.165-4
- 청구기호
- 326.165 D273c
- 저자명
- Day, Charles E.((Charles Elliott)) , 1944-
- 서명/저자
- Call center operations : profiting from teleservices / [by] Charles E. Day
- 발행사항
- New York : McGraw-Hill, 2000
- 형태사항
- xxv, 486 p : ill ; 24cm
- 서지주기
- Includes bibliographical references and index.
- 일반주제명
- Call centers
- 일반주제명
- Telecommunication
- 가격
- ＄65.00
- Control Number
- hycl:54867
MARC
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■035 ▼aKRIC08862403
■040 ▼a211063 ▼d211063
■056 ▼a326.165▼24
■090 ▼a326.165 ▼bD273c
■1001 ▼aDay, Charles E.▼q (Charles Elliott)▼d1944-
■24510▼aCall center operations▼bprofiting from teleservices▼d[by] Charles E. Day
■260 ▼aNew York▼bMcGraw-Hill▼c2000
■300 ▼axxv, 486 p▼bill▼c24cm
■504 ▼aIncludes bibliographical references and index.
■650 0▼aCall centers
■650 0▼aTelecommunication
■9500 ▼b＄65.00
■990 ▼a오두원▼b오두원
