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(A) practical guide to call center technology
(A) practical guide to call center technology
Detailed Information
- 자료유형
-
단행본
- ISBN
- 1578200946
- KDC
- 326.165-4
- 청구기호
- 326.165 W145p
- 저자명
- Waite, Andrew J.
- 서명/저자
- (A) practical guide to call center technology / by Andrew J. Waite
- 발행사항
- Gilroy, CA : CMP Books, c2001
- 형태사항
- iv, 497 p : Illustrations ; 23cm
- 일반주제명
- Call centers Management
- 일반주제명
- Customer services Management
- 일반주제명
- Telephone in business
- 일반주제명
- Telephone systems Management
- 기타서명
- Call center technology
- 가격
- ＄34.95
- Control Number
- hycl:54869
MARC
008020531s2001 caua 000a eng■020 ▼a1578200946
■035 ▼aKRIC08701403
■040 ▼a211063 ▼d211063
■056 ▼a326.165▼24
■090 ▼a326.165 ▼bW145p
■1001 ▼aWaite, Andrew J.
■24521▼a(A) practical guide to call center technology▼dby Andrew J. Waite
■260 ▼aGilroy, CA▼bCMP Books ▼aBerkeley, CA▼bDistributed to the book trade in US and Canada by Publishers Group West▼cc2001
■300 ▼aiv, 497 p▼bIllustrations▼c23cm
■650 0▼aCall centers▼xManagement
■650 0▼aCustomer services▼xManagement
■650 0▼aCustomer services▼xCommunication systems
■650 0▼aTelephone in business
■650 0▼aTelephone systems▼xManagement
■740 0▼aCall center technology
■9500 ▼b＄34.95
■990 ▼a오두원
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