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(The) call center handbook : the complete guide to starting, running and improving your call center
(The) call center handbook : the complete guide to starting, running and improving your call center
Detailed Information
- 자료유형
-
단행본
- ISBN
- 1578203058
- KDC
- 326.165-4
- 청구기호
- 326.165 D272t
- 저자명
- Dawson, Keith
- 서명/저자
- (The) call center handbook : the complete guide to starting, running and improving your call center / by Keith Dawson
- 판사항
- 5th edition.
- 발행사항
- Califonia : CMP, 2004
- 형태사항
- 246 p : ill ; 23cm
- 일반주제명
- Customer services
- Control Number
- hycl:54898
MARC
008970715s2004 caua 000a eng■020 ▼a1578203058
■040 ▼a2211063 ▼d211063
■056 ▼a326.165▼24
■090 ▼a326.165 ▼bD272t
■1001 ▼aDawson, Keith
■24520▼a(The) call center handbook▼bthe complete guide to starting, running and improving your call center▼dby Keith Dawson
■250 ▼a5th edition.
■260 ▼aCalifonia▼bCMP▼c2004
■300 ▼a246 p▼bill▼c23cm
■650 0▼aManagement information systems
■650 0▼aCustomer services
■990 ▼a오두원▼b안정선
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